Kesling Home Health Care
800.358.4514
Patients Rights and Responsibilities…..
Kesling Home Health Care believes that all patients in its care deserve to be informed of their rights and responsibilities while being served in the home care setting. Once admitted to our services, your rights and responsibilities as listed herein are fully documented by Kesling Home Health Care policies and procedures, and more of these will be personally reviewed with you by your Kesling Home Health Care representative. You may request at any time to see any policy and procedure relevant to your Patient Bill of Rights and Responsibilities.
You have the RIGHT…..
1.
to be treated with dignity, courtesy, and respect for patients rights in the provision of care or service regardless of
to be treated with dignity, courtesy, and respect for patients rights in the provision of care or service regardless of race, religion, politics, sex, social status, age, or handicap. (See Policy & Procedure RI.A).
2.to be provided care and service in a timely manner, receive a timely response from ER when assistance is needed,
to be provided care and service in a timely manner, receive a timely response from ER when assistance is needed, and have available a 24-hour emergency call number for assistance by qualified personnel (RI.A Exhibit RI-3,
assistance by qualified personnel (RI.A Exhibit RI-3, Mission Statement , Exhibits section, this chapter).
3.to be involved in care or service (RI.B).
to be involved in care or service (RI.B).4.to make informed decisions regarding care or service (RI.C).
to make informed decisions regarding care or service (RI.C).5.to be involved in resolving conflicts about care or service (RI.D).
to be involved in resolving conflicts about care or service (RI.D).6.to formulate advance directives (RI.E).
to formulate advance directives (RI.E).7.to be involved in decisions to withhold resuscitation (RI.F).
to be involved in decisions to withhold resuscitation (RI.F).8.to be involved in decisions to forge or withdraw life-sustaining care (RI.F).
to be involved in decisions to forge or withdraw life-sustaining care (RI.F).9.to choose whether or not to participate in research, investigational or experimental studies, or clinical trials (RI.G)
to choose whether or not to participate in research, investigational or experimental studies, or clinical trials (RI.G)10. to have complaints heard, reviewed, and if possible, resolved (RI.H).
(RI.H).11. to confidentiality (RI.I).
12. to have communication needs met (RI.J).
13. to privacy and security (RI.K).
14. to have property respected (RI.L).
15. to participate in a prompt and orderly transfer to another organization or level of care or service (RI.M).
organization or level of care or service (RI.M).16. to expect Kesling Home Health Care to address ethical issues associated with any care or service (RI.N).
associated with any care or service (RI.N).17. to expect Kesling Home Health Care to address etical issues in marketing, admission, transfer, discharge, and billing practices (RI.O).
marketing, admission, transfer, discharge, and billing practices (RI.O).18. to expect Kesling Home Health Care to address ethical issues in the relationship of the organization, its staff, and its governing body with other health care providers, educational institutions, and payers (RI.P)
in the relationship of the organization, its staff, and its governing body with other health care providers, educational institutions, and payers (RI.P)19. to be informed of financial benefit, if any, to the referring organization when patient is referred to another organization, service, or individual (RI.Q).
organization when patient is referred to another organization, service, or individual (RI.Q).YOU are RESPONSIBLE for…..
1.notifying Kesling Home Health Care when you will not be available for scheduled services/visits.
notifying Kesling Home Health Care when you will not be available for scheduled services/visits.2.notifying Kesling Home Health Care if extra equipment and/or supplies will be needed.
notifying Kesling Home Health Care if extra equipment and/or supplies will be needed.3.participation as agreed in the plan of care and treatment.
participation as agreed in the plan of care and treatment.4.notifying Kesling Home Health Care of change of address.
notifying Kesling Home Health Care of change of address.5.notifying Kesling Home Health Care of any change in condition, physician orders, physician, or insurance coverage.
notifying Kesling Home Health Care of any change in condition, physician orders, physician, or insurance coverage.6.notifying Kesling Home Health Care when a stay in the hospital or long-term inpatient facility is necessary.
notifying Kesling Home Health Care when a stay in the hospital or long-term inpatient facility is necessary.7.notifying Kesling Home Health Care when service or equipment is no longer needed so that pick-up of equipment can be arranged.
notifying Kesling Home Health Care when service or equipment is no longer needed so that pick-up of equipment can be arranged.8.notifying Kesling Home Health Care of any undue incident involving staff or equipment
notifying Kesling Home Health Care of any undue incident involving staff or equipment9.notifying Kesling Home Health Care when traveling with rental equipment
notifying Kesling Home Health Care when traveling with rental equipment10. proper care and maintenance of rental equipment and returning rental equipment in good working condition
returning rental equipment in good working condition11. payment for any services/equipment not covered by insurance
insuranceKesling Home Health Care would like you to know that at any time during your course of service with us, should you have any questions regarding your rights and responsibilities, you may call our Customer Service Representative at 574/735-0082 or toll free 800/358-4514.
At Kesling Home Health Care we recognize that the patients come first and their needs are the most important thing we have to respond to. We encourage an effective communication network with referring physicians and ancillary health care support staff to enhance patient care.
Our focus on being a service oriented organization, striving to do everything possible to help our patients, as opposed to having patient oriented focus, which leans toward market development for specific products with little emphasis on service. To focus on the nature of our home care services as a complete patient home care device, not merely a product distribution service, optimum therapy is our goal.
Kesling Home Health Care believes that all patients in its care deseve to be informed of their rights, responsibilities as listed herein are fully documented by Kesling Home Health Care policies and procedures, and more will be personally reviewed with you by your Kesling Home Health Care representative. You may request at any time to see any policy and procedure relevant to your needs.
